If you select during the order process or at other times when you submit personally identifiable information, the information you provide may be used by FilterHeads to create and deliver to you our newsletters, surveys or other communications containing product information. If you prefer not to receive such Communications, please do not select the ‘Please inform me option’. If you do select this option and later decide that you would no longer like to receive these communications, please use the features made available to you.
If you have requested a FilterHeads brochure, all information is kept completely confidential and is not shared with any third parties. We may, on occasion, send you an updated catalog or brochure. If you do not wish to receive any mail from FilterHeads, please contact us via email at . Include your name and mailing address and email address. You will be removed from any future mailings.
If you have elected to provide us with your contact information, e.g., by registering at the Site, emailing our Customer Service department or placing an order, we may provide you with service related announcements concerning the Site or contact you regarding your customer service requests or your order. For example, all registered users will receive an email to confirm their order. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that FilterHeads offers its customers.
Disclosure of Personally Identifiable Information
We will never provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent. FilterHeads takes great pride in having you as a customer and we will ensure your privacy as a customer. FilterHeads does not sell or exchange names or any other information about our customers with third parties.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organizations for credit fraud protection and risk reduction.
We may retain other companies and individuals to perform functions consistent with our Privacy Policy on our behalf. Examples include customer support specialists, web hosting companies, fulfillment companies (e.g., companies that fill product orders or coordinate mailings), data analysis firms and email service providers. Such third parties may be provided with access to personally identifiable information needed to perform their functions, but may not use such information for any other purpose.
If you elect to participate in any promotions, sweepstakes, surveys, questionnaires or other events during your visit to our Site, the rules or terms and conditions for those events may indicate that your personally identifiable information will be shared with third parties. By choosing to participate and submitting your personally identifiable information with respect to such events, you consent to disclosure of your personally identifiable information to such third parties.
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personally identifiable information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances.
We may place a "cookie" on your computer's hard drive so we can recognize you as a return user and personalize your experience. A cookie is a piece of data that enables us to track and target your preferences. The cookie will be stored on your computer's hard drive until you remove it. We may also use temporary or "session" cookies to help you shop. These cookies will expire when you place an order. You can have your browser notify you of, or automatically reject, cookies. If you reject our cookies, you may still use the Site, but you may be limited in the use of some of the features. In addition, we may use IP addresses to analyze trends, administer the Site, track traffic patterns, and gather demographic information for aggregate use, as well as in combination with your personally identifiable information for credit fraud protection and risk reduction.
Similarly, when you visit this Site or view one of our emails, we may use pixel tags (also called "clear" gifs), tracking links and/or similar technology to note some of the pages you visit on our Site and personalize your experience. We may also use pixel tags to determine what types of email your browser supports. We may use the information collected through pixel tags, tracking links and similar technology in combination with your personally identifiable information.
www.filterheads.com does recognize your ISP (internet service provider), however, we cannot identify you as an individual. If you make an on-line purchase we do collect information (such as sales statistics and traffic patterns) to help improve your shopping experience. We keep all information confidential.
We may use the information you provide in aggregate (non-personally identifiable) form for internal business purposes, such as generating statistics and developing marketing plans. We may collect, store or accumulate certain non-personally identifiable information concerning your use of the Site, such as information regarding which of our pages are most popular. We may share or transfer non-personally identifiable information with or to our affiliates, licensees and partners.
This Privacy Policy applies only to the information collected on this Site. Our Site may contain links to or from other websites and you should be aware that we are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of other websites linked to the Site.
FilterHeads seeks to protect the security of your personal information both online and offline. All credit card transactions are secure. Every on-line order is encrypted and sent through a secure server, using SSL technology to prevent information from being intercepted.
Confidential information such as your credit card number will be used only to fulfill your order. To protect your privacy, we will ask you to enter your credit card number and expiration date each time you place an order with us. This way, even if someone else accesses the account information stored on your computer, they won't be able to use your credit card.
E-mail is not encrypted and is not a secure means to transmit credit card numbers. We will only display the last 4 digits of your credit card number on your account.
FilterHeads reserves the right to revise this Privacy Policy in the future by posting changes at this location and we may make changes at any time without notification.
If you are a registered member at FilterHeads, you can change your personal information at any time by updating your information at check-out.
We welcome your comments and questions about privacy. Please send email to sales@filterheads.com.
We are confident that your visit to FilterHeads is secure and safe. However, you may choose to call us directly to place your order over the telephone. Please call Customer Service toll free at 855-598-8551.
We want our customers to be completely satisfied with the product they receive so we are happy to offer a 30 day return policy. If for any reason you are not completely satisfied with the product we will refund the entire purchase price. Once the item is received at our warehouse we will refund the original payment method. The cost of return shipping is the responsibility of the customer. We are unable to refund the cost of return shipping.
Returns can be sent to the following address:
Filterheads
4605 Carolina Ave
Richmond, VA 23222
USA
Please include a copy of the invoice in the return package. Returns can be sent back within 30 days. Once your package arrives at our warehouse it will be processed within 24 business hours. You'll receive an email confirmation when the return has been completed.
We ship all orders to the contiguous (48) United States by either USPS Priority Mail, FedEx or UPS ground. Orders going to Hawaii, Alaska or Canadian provinces will be shipped by USPS or FedEx. All orders will be shipped from our Richmond, VA warehouse. After placing your order, most orders will be shipped out by the following business day. Orders shipping to the United states typically arrive in 2-5 business days. Orders going to Canada will arrive in 5 or more business days. Our hours of operation are Monday through Friday, 8:00 AM to 5:00PM (Eastern Time). If for any reason we determine that we cannot fulfill an order, we will notify the customer by email and refund their original form of payment.
At this time we offering shipping to Canada. Orders shipping to the Canadian Provinces will arrive either by USPS or FedEx.
Yes, Orders to Hawaii, Alaska and Canadian provinces will be shipped by USPS, FedEx or UPS
Shipping delays may occur if there are issues with inventory or the payment method used. We work to resolve any issues within 48 hours. If for any reason the item you ordered is no longer available we will contact you and process a refund. Once your order has shipped you will receive an email confirmation with the tracking number.
Your card will be charged within 24 hours of when your order was placed.
As the filter gets dirtier, the air flowing through your vent system could become restricted. This air restriction limits the efficiency of your air conditioning or defrost system. Extremely dirty filters can also be a source of unpleasant odor in your car.
Some of our filters contain carbon in the media. This is "activated charcoal", the same type of carbon used in water filters. The carbon gives the media it's darker look. Where the original equipment filter is carbon, the Filterheads cabin filter is made with carbon media. Carbon is included in some cabin filters to absorb odors from air flowing through your vehicle's vent system.
It is a filter that cleans the air entering into the passenger compartment through the vehicle's vent system. It is similar to an air conditioning filter you may have in your house. It helps keep the vehicle's vent system and interior clean. Most cars manufactured in the past few years have one.
Our filters are "aftermarket" - which means they are made by a company that has no connection with the car manufacturer. Aftermarket has both good and bad reputations. Some aftermarket brands are known for being better than the original parts. Other brands, unfortunately, give the aftermarket a reputation of being a cheap alternative to original parts. The filters we sell are as good as, if not better, than the original parts. Each part is designed to meet or exceed the function of the original.
Most of our filters come from the factory in 3-pack cartons. If you are interested in ordering in carton multiples, we can give you a substantial discount. Contact us for a quote.
The cabin filter should be changed every 15,000 miles or once every year. The service interval can vary depending on your driving habits. For specific recommendations for your vehicle, check the maintenance section of your owner's manual.
The media in these types of filters will perform exactly the same in both directions when first installed. The difference between the sides is their capacity to hold particles before the filter becomes "clogged". The way filter media is tested is by measuring how much it restricts the airflow after a specific quantity of dust (grams) has been caught. A filter that is "backwards" will reach its maximum allowable restrictiveness at a lower number of grams caught. Most filter media (including ours) is made in layers. The more open weave layers are on the "input" side, and the tighter woven layers are on the "output" side. You won't damage your car by putting it in the wrong way. The filter will simply reach its maximum allowable restrictiveness sooner. A filter at or beyond its maximum allowable restictiveness will cause the vehicle's air system to move less air than intended. The most significant consequence would be ineffective defrosting of the windshield. The directional indication on the edge of a cabin filter will be oriented so that the higher capacity side will face the dirty incoming air.
We provide you with an instruction sheet and/or a video that shows you how to change your cabin filter and where it is located in your vehicle. Your owner's manual may also contain some of this information. Generally, the filter will be located behind the glovebox, below the glovebox, under the windshield cowling or under the hood.
Start by looking up your vehicle's make, model, and year with the drop down boxes on the top of this page. If it is listed as having a cabin filter then your vehicle came with a cabin filter from the factory or was offered with a cabin filter option. A new filter can be installed in the vehicle if the cabin filter housing is present.
We do ship to Canada. Orders are shipped to our Canadian customers via USPS. Shipping is free however this does not include any Canadian duties and taxes. These charges are the responsibility of the customer.
Yes, we do sell a select number of engine air filters. You can always search our selection to find the right filter. In addition, a link to the corresponding Engine Filter can also be found on the bottom of the Cabin Air Filter associated with your vehicle. Simply scroll to the bottom to see products that will work with your car.
You can if your specific vehicle was designed to use one. Some vehicles came from the manufacturer without an optional cabin filter installed. In these cases, you can simply insert the correct filter into the empty housing. In other cases, a vehicle may have come from the manufacturer without the optional cabin filter or housing. The housing can be ordered from a car dealer and needs to be installed before you can use filter. Some cars were manufactured to not include the option of a cabin filter. In this situation, one cannot be added.
