We aim to provide a good experience to our customers so that they come back to us repeatedly for their filter needs. We recognize that part of that good experience is being treated with respect. We respect our customers' personal information and recognize that it belongs to them.
When a customer makes a purchase on this site, we store some of the information that is provided during the checkout process for the purpose of fulfilling the purchase. This information includes: Name, shipping address, phone number, email address and the vehicle that was selected (make/model/year) during the purchase. We do not store the customer's payment card information. All payment card data is gathered from the customer and sent to our payment processor through an encrypted (SSL) connection. We do store the confirmation number from the payment card transaction along with the information mentioned above for our accounting records. The email address provided during a purchase will be used to send updates to the customer on the status of that purchase.
During a purchase, a customer is able to "opt-in" to receive promotional emails from filterheads.com. These emails will only come from filterheads.com, and they will only pertain to business between filterheads.com and the recipient of the email. A customer can "opt-out" of the promotional emails at any time by clicking the "unsubscribe" link at the bottom of any promotional email from filterheads.com.
Under no circumstances will we sell customers' information to another commercial entity. The only instance where we will divulge a customer's information is in the case of a lawful court order to do so.
We want our customers to be completely happy with the product they receive from us. Our return policy is a 30 day, 100% money back guarantee. If the customer is not completely satisfied with the product, for any reason, we will refund the entire purchase amount (including shipping) when the product is sent back to us. So that we can connect the returned product to the original purchase, we require that customers obtain a return authorization number before sending product back to us. Call us at 1-855-598-8551 to obtain an authorization and instructions on where to send the product. We believe in the quality of our products, but we understand that there is always opportunity for improvement. We appreciate any feedback customers can give us about ways to improve.
We ship all orders to the contiguous (48) US states by USPS Priority Mail or UPS ground. Orders to Hawaii, Alaska and Canadian provinces will be shipped by USPS. Orders will be shipped from either our Richmond, VA warehouse or our Union City, CA warehouse - depending on which on is closer to the customer and/or which one has available inventory. Orders that we receive before 3:00 PM (Eastern Time) will be shipped out the same day. Orders that we receive after 3:00 PM (Eastern Time) will be shipped out by the following business day. All orders shipping to Virginia or California will arrive in 1 to 2 days. All other state's orders will arrive in 3 to 4 days. Canadian orders will arrive in 5 or more days. Our days/hours of operation are Monday through Friday, 8:30 AM to 5:30PM (Eastern Time). If we do not have a part in stock, we do not show a "buy now" button for that part. If we determine that we cannot fulfill a customer's order after their payment card has been charged, we will immediately notify the customer by email and give them the option of a full refund or to keep their order open until we can fulfill it.