We want our customers to be completely satisfied with the product they receive so we are happy to offer a 30 day return policy. If for any reason you are not completely satisfied with the product we will refund the entire purchase price. Once the item is received at our warehouse we will refund the original payment method. The cost of return shipping is the responsibility of the customer. We are unable to refund the cost of return shipping.
Returns can be sent to the following address:
4605 Carolina Ave
Richmond, VA 23222
Please include a copy of the invoice in the return package. Returns can be sent back within 30 days. Once your package arrives at our warehouse it will be processed within 24 business hours. You'll receive an email confirmation when the return has been completed.
We ship all orders to the contiguous (48) United States by either USPS Priority Mail, FedEx or UPS ground. Orders going to Hawaii, Alaska or Canadian provinces will be shipped by USPS or FedEx. All orders will be shipped from our Richmond, VA warehouse. After placing your order, most orders will be shipped out by the following business day. Orders shipping to the United states typically arrive in 2-5 business days. Orders going to Canada will arrive in 5 or more business days. Our hours of operation are Monday through Friday, 8:00 AM to 5:00PM (Eastern Time). If for any reason we determine that we cannot fulfill an order, we will notify the customer by email and refund their original form of payment.
At this time we offering shipping to Canada. Orders shipping to the Canadian Provinces will arrive either by USPS or FedEx.
Yes, Orders to Hawaii, Alaska and Canadian provinces will be shipped by USPS, FedEx or UPS
Shipping delays may occur if there are issues with inventory or the payment method used. We work to resolve any issues within 48 hours. If for any reason the item you ordered is no longer available we will contact you and process a refund. Once your order has shipped you will receive an email confirmation with the tracking number.